Privacy Policy

1. Introduction

CleanIQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data cleaning service.

2. Information We Collect

Personal Information

• Email address and name when you create an account
• Payment information when you subscribe to a paid plan
• Usage data including features accessed and cleaning jobs run

Data You Upload

When you use CleanIQ, you upload data files for cleaning. We process this data solely to provide our cleaning service. We do not access, use, or share your uploaded data for any other purpose.

3. How We Use Your Information

• To provide, maintain, and improve our data cleaning service
• To process transactions and send billing notifications
• To respond to customer service requests
• To send product updates and marketing communications (with your consent)
• To detect and prevent fraud or security incidents

4. Data Retention

Your uploaded files are automatically deleted after your plan's retention period: 7 days (Starter), 30 days (Professional), or 90 days (Enterprise). You can manually delete files at any time. Account information is retained until you request deletion.

5. Data Security

We implement industry-standard security measures:

• All data encrypted in transit (TLS 1.3) and at rest (AES-256)
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication available for all accounts

6. Your Rights (GDPR/CCPA)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, contact us at privacy@cleaniq.io.

7. Third-Party Services

We use third-party services for:

• Cloud hosting (AWS/Google Cloud)
• Payment processing (Stripe)
• Analytics (privacy-focused, no personal data shared)
• Customer support (Intercom)

8. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: privacy@cleaniq.io
Address: CleanIQ Inc., 123 Data Street, San Francisco, CA 94105